Returns and Replacements

Every Own Your IT item is made to order. We print or produce it after you buy, so we can’t resell a returned item. That is why our policy works as it does, and why we want to get it right when something goes wrong.

What we can’t accept

We can’t accept returns or exchanges for change of mind, wrong size or color ordered, or an item that simply isn’t what you expected but matches its product page. Please check the size chart and product photos on each product page before you order. Colors on screen may look different from the printed item.

What we will replace or refund

If your order arrives damaged, has a printing or production error, is not the item you ordered, or doesn’t arrive, we will send a free replacement or refund you at your choice, including shipping. This applies when you tell us within 30 days of the delivery date shown on your tracking. For an order that never arrives, count 30 days from the date the tracking says it should have arrived.

How to make a claim

1. Email [email protected] with your order number and the name you ordered under.
2. Attach a clear photo of the problem. For a damaged item, include the item and the outer packaging; for a printing error, show the print and the label.
3. Tell us whether the problem is damage, a printing error, the wrong item or a missing order.

We reply within 5 business days. Once we approve your claim, we send the replacement or issue the refund within 7 to 10 business days. Refunds go back to the original payment method (card, Stripe or PayPal) and may take 5 business days to appear.

You don’t need to ship the item back unless we ask you to. If we do, we pay the return shipping.

Order changes and cancellations

Because production starts soon after you order, we can only change your address or cancel an order within 24 hours of purchase and before it goes to print. Email [email protected] right away. Once an order is in production, it can’t be canceled.

Shipping address errors

Please check your shipping address before you pay. If a package is returned to us because the address was wrong or incomplete, we can reship it, but you pay the new shipping cost. If a carrier marks a package delivered and you can’t find it, check with neighbors and the carrier first, then contact us within the claim window.

Digital products and the book

The book Own Your IT is sold by third-party retailers such as Amazon. Their return policies apply to book purchases, not ours. Free excerpts and the quiz have no charge and no refund.

Contact

[email protected]